The closure
The balance might be $80 or £500 or two thousand dollars of accumulated gift cards. The email is one paragraph. It says the account is closed and the balance is "voided," and then Amazon stops answering. This is the hardest fight on this site, and this page starts with the truth about it — because a site that lies to you here would lie to you anywhere.
When Amazon closes an account over suspected gift-card fraud, most closures stand. Consumer Rescue — a professional advocacy organization that takes exactly these cases — reports "batting zero" on worthless-gift-card cases, and notes that after the closure email Amazon often ignores further correspondence. The gift-card terms publish no appeal right at all. Anyone who sells you certainty here is selling you a story.
And yet: the terms' operative words are "if we suspect." Suspicion is weakest against paper — a purchase receipt from an authorized retailer and the physical card with its claim code. Receipt-holding buyers are the documented exceptions. If you hold that paper, the doors below are a real fight. If you don't, gather what exists (retailer reprints, bank statements showing the purchases, card photos) before you knock — and set your expectations by the paragraph above.
Not sure which fight you're in? The free checker sorts it in four picks — what happened, the proof you hold, one date — and gives you your door, your steps, your deadlines, and an honest grade of your case. Run the checker →
The pages above are the map. The kit is the paperwork: letters structured around your proof, the evidence pack, and the trackers that keep every deadline visible.
One payment, yours to keep. We never ask for your Amazon login — you send everything yourself. See everything inside the kit →